The website www.experienced-tours.com is served by Experienced Tours, office at 6 Old Church Lane, Edinburgh, EH15 3PX (being the data controller for the purposes of the Data Protection Act 1998)..
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Information we may collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our website or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our website, make a purchase on our website, subscribe to our service, offer for a promotion placed on the site, otherwise participate in any social media functions on the website or report a problem with the website. The information you give us may include your name, address, e-mail address, phone number and financial information.
Information we collect about you
With regard to each of your visits to our website we may automatically collect the following information:
· Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, you login information, browser type and version, browser plug-in types and versions and operating system;
· Information about your visit, including the Uniform Resource Locators (URL) clickstream through our website, promotions you viewed or searched for, page response times, download errors, length of visits to pages and other browsing information.
Information we receive from other sources.
We are working closely with third parties (including the suppliers who place promotions on the website and analytics providers) and may receive information about you from them.
Use made of the Information
We use information held about you in the following ways:
Information you give to us
We will use this information:
· To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information that you request from us;
· To provide you with information about other promotions that are similar to those that you have already purchased through the website or enquired about;
· To provide you, or permit selected third parties to provide you, with information about promotions we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the form on which we collect your data;
· To notify you about changes to our service;
· To ensure that content from our website is presented in the most effective manner for you and your computer.
Information we collect about you
We will use this information:
· To administer our website and for internal operations, including data analysis and testing;
· To improve our website to ensure that content is presented most effective for you and your computer;
· To allow you to participate in interactive parts of the website if you choose to do so;
· For the safety and security of the website;
· To understand the effectiveness of advertising; and
· To make suggestions and recommendations to you.
Information we receive from other sources.
We may combine this with the above information types and use this for the purposes set out above.
Disclosure of your Information
We may share information with selected third parties, including:
· business users of the website that submit Promotions;
· analytics and search engine providers that assist in the optimization of our website;
· regulatory or law enforcement agencies or in pursuance of a court order; and
· if Experienced Tours is involved in a merger, acquisition, or sale of all or a portion of its assets, customer information will require to be disclosed.
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout- for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Our service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Where we store your personal data
General information through our website form submissionis stored mainly on our website with some information potentially held in our email accounts. Financial information is stored securely through our payment processor.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on forms we use to collect data or contacting us via the details on the website.
Should you wish to submit a freedom of information request or a request to be forgotten, please contact us and your request will be dealt with.
Cookies are short text files, saved within a user’s browser, that contain data relating to a user’s ‘session’ (visit) and their interactions and usage of the website.
What Cookies Are In Use?
General Site Functionality (essential)
Google Analytics (essential)
User navigation paths are tracked to better understand how the site is used and how users best gain information from it. This service is provided by Google Analytics. Google Analytics will save cookies within your browser in order to track and monitor your engagement and usage of the website. We require analytics active before consent in order to A/B test and optimise various pages of our site.
This allows our youtube video playback mechanism to function correctly.
This allows us to track our advertising conversion and enables us to remarket our content via third party networks and social media platforms.
In compliance with the GDPR, this site requires user consent prior to the use of non-essential cookies.
Reset your consent
How can I remove or block cookies?
You can use your web browser to delete and block cookies. You can find information on changing the cookie settings within your browser by using the links below. Please note we are not responsible for the content on external websites.
Internet Explorer cookies information
Chrome cookies information
Firefox cookies information
Safari cookies information
Opera cookies information
Contact & Communication
Users providing their personal details via this site are agreeing to the processing of their data to achieve the stated goal or purpose of their contact. This may require the sharing of data with external parties where outside services are required to fulfil that objective.
This website and its owners may use any information submitted to provide you with further information about the products / services they offer that may be deemed relevant to the purpose of your contact or to assist you in answering any questions or queries you may have submitted.
Your personal information will be retained until such time as it is no longer required.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred and stored on servers within countries outside the European Economic Area that do not have similar protection in place regarding your personal data and its use as set out in this policy. By submitting your information you consent to these transfers.
This website maintains an email newsletter, powered by MailChimp.com. Subscribers agree to allow the site owners to contact them via any means regarding products and services supplied by this website and this company.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. In compliance with those Laws, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email sent via an email campaign.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have their own detailed privacy policies.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Personal Information Request
You can request an information report detailing all the information we hold about you. Please contact usto request this.
The Right to be Forgotten
You can request that all information that we hold about you or that can be used to identify you personally is removed. Please note that this does not include information about existing bookings. When we remove your information from our servers, this includes information relating to any account you have registered for and any rewards points you may have (no compensation is offered for rewards points when you request to be forgotten). You will also be removed from our subscription marketing lists.
This Policy shall be governed and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions. Our policy complied with EU legislation relating to GDPR.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at [email protected]