2. Our Contract With You
2.1 These are the terms and conditions on which We supply the Services to You.
2.2 Please ensure that You read these Terms carefully, and check that the details in Your Booking and/or Ticket are complete and accurate, before continuing with the Booking.
2.3 Bookings can be made on Our website (www.www.experienced-tours.com).
2.4 We will confirm Your Booking by accepting payment from You for the full price and issuing You with a Reference Number and Ticket. When We issue Your Reference Number, You will be deemed to have accepted these Terms and the contract between You and Us will come into existence.
2.5 The date, start time, length and/or end time shall be specified in Your Booking and/or Ticket.
2.6 You are obliged to pay the Price appropriate to Your status:
(a) Children are aged between 5 to 15 years old, and must be accompanied by an Adult;
(b) Adults are everyone from 16 years old and older, and
(c) Children under 11 years old and 135cm height are required by law to travel in a car seat. We can provide one car seat.
The Prices applicable to each of the above are set out in Our tour details, as updated from time to time.
3. Non-Refundable And Non-Transferable
3.1 Your Booking is valid only for the specific Service as detailed on Your Booking and/or Ticket issued.
3.2 Your booking is non-refundable
3.3 We may at Our sole discretion, amend Your Booking to an alternative Service if this is possible.
4. Providing Services
4.1 We will supply the Services to You on the date and time specified in Your Booking.
4.2 We will make every reasonable effort to provide the Services on the specified date and time. However, there may be delays due to an Event Outside Our Control. See clause 9 for Our responsibilities when an Event Outside Our Control happens.
4.3 We reserve the right to make minor amendments to the Services if necessary in the circumstances. Such minor amendments will not affect the overall provision of Services.
4.4 We reserve the right to correct and amend any errors contained in Our promotional material, website or any of Our other documents at any time.
4.5 If You do not pay Us for the Services when You are supposed to as set out in clause 7, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts.
5. Your Obligations
5.1 You are obliged to pay the Price applicable to Your status as per clause 2.7 above. If You do not, You will be asked to pay the balance of the applicable Price relevant to Your status before the Services start time.
5.2 Please bring Your confirmation and show it to your guide as proof of Your Booking.
5.3 You are obliged to dress appropriately and wear suitable footwear for the Services, taking into account the weather and terrain.
5.4 You are obliged to comply with these Terms at all times.
5.5 You must act reasonably and co-operate with Us in the provision of Services to You.
5.6 In the interests of health and safety, You must comply with all reasonable verbal instructions and requests from the guide during the tour.
5.7 If You cause any damage to Our property, You are obliged to indemnify Us for the full cost of replacing the item or repairing the damage.
5.8 You must not, at any time during the provision of Services, be under the influence of alcohol or drugs – see clause 11.3.
5.9 Anyone booking on behalf of another individual or a group accepts our booking terms on their behalf. It is the group booker’s responsibility to make their group members aware of our terms & safety guidelines in advance of the tour.
6. If There Is A Problem With The Services
6.1 In the unlikely event that You are unsatisfied with the Services, please contact Us and tell Us as soon as reasonably possible and within 30 Working Days, We will consider Your comments fully and report back to You on any outcome and/or action taken as a result of Your comments.
6.2 As a consumer, You have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these Terms will affect your legal rights.
7. Price And Payment (Single day tours)
7.1 You can pay by debit/credit card online via our booking system. Please note we do not accept cash as payment.
7.2 A 20% deposit is due on booking to secure the booking. Bookings that do not have a deposit payment are not valid or confirmed.
7.3 The balance payment is due 24 hours before the start of your tour. This payment is taken automatically and confirmed by email and in our booking system.
7.4 We will automatically charge the card on file for the balance payment. If you wish to pay with a different card please contact us before the deadline as outlined in clause 7.3.
8. Price And Payment (multi-day tours)
8.1 You can pay by BACS / Bank Transfer. Please note we do not accept cash as payment.
8.2 If you wish to pay by credit / debit card a transaction fee of 2% is levied for any transaction value over £1000 GBP.
8.3 A 20% deposit is due on booking to secure the booking. Bookings that do not have a deposit payment are not valid or confirmed.
8.4 The balance payment is due 30 days before the start of your tour.
9. Our Liability To You
9.1 If We materially fail to comply with these Terms, We are responsible for any material loss or damage You suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Material loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time the contract came into existence.
9.2 Our total liability under clause 9.1 shall not exceed the total Price of the Services as stated in Your Booking.
9.3 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.4 We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 11B of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 11C, 11D and 11E of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
10. Events Outside Our Control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation adverse weather conditions, strikes, lock-outs or other industrial action by Our representative/contractors and/or third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.
10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact You as soon as reasonably possible to notify You; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will reschedule the Services as soon as reasonably possible after the Event Outside Our Control is over, or offer alternative Services where possible.
10.4 You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services. Please see Your cancellation rights under clause 10. We will only cancel the contract if the Event Outside Our Control continues for longer than 1 week in accordance with Our cancellation rights in clause 12.
11. Your Rights To Cancel And Applicable Charges
11.1 You have the right to cancel Your Booking up to 30 days in advance of a the start time of your tour. You must provide written notice to Us that You are cancelling Your Booking. We will confirm the cancellation in writing to You.
12. Our Rights To Cancel And Applicable Refund
12.1 We may have to cancel Your Booking before the start date for the Services in the following circumstances:
(a) due to an Event Outside Our Control; or
(b) if We are unable to provide the Service in terms of Your Booking for any reason.
12.2 If We have to cancel Your Booking under clause 12.1 or 12.2, We will promptly contact You to let You know and refund any payments made by You.
12.3 We reserve the right to cancel and/or suspend the contract for Services at any time with immediate effect by giving You written notice:
(a) If You do not pay Us when You are supposed to as set out in clause 7; or
(b) Where there is any risk to Our representative, property or welfare of others as a result of unacceptable behaviour from You. Whether behaviour is unacceptable shall be determined by Us and/or Our representative; or
(c) If You are deemed by Us and/or Our Representative to be under the influence of alcohol or drugs; or
(d) Where You do not comply with any of Your obligations under clause 5, and any in such circumstances, refunds will not be given.
13. Intellectual Property Rights
12.1 All intellectual property rights in or arising out of or in connection with the Services shall be owned by Us.
12.2 You do not have a right to use Our intellectual property including, but not limited to, Our name, logo and images.
14. Information About Us And How To Contact Us
14.1 If You have any questions or complaints, please contact Us. You can contact Us by e-mailing Us at [email protected].
14.2 If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing, You can send this to Us by e-mail using the details contained in clauses 13.3. We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail.
15. Photography & media usage
15.1 We may from time to time take photographs and videos of our tours which we may choose to use for promoting our business across different channels, including but not restricted to our website, social media, email marketing and printed marketing.
15.2 You accept that we can use any photograph or video of you (or your group) may appear in for the reasons outlined in 15.1.
16. Other Important Terms
15.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.
16.2 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.
16.3 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
16.4 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
16.5 These Terms are governed by Scottish law. You and We both agree to submit to the non-exclusive jurisdiction of the Scottish courts.